4.7.1.2 Global strategy for an attractive, dynamic and safe working environment
Fundamentally committed to workplace innovation, an integral part of its DNA, L'Oréal is continually transforming its working methods and management culture. Taking care of employee well-being and employability enhances commitment, which in turn strengthens collective performance. Through a range of ambitious policies, L'Oréal has raised employee social protection to the highest standards (e.g., ILO standards) in more than 60 countries.
Human relations are governed by the Chief Human Relations Officer, who reports to the Chief Executive Officer. Human relations governance is responsible for defining an appropriate action plan and ambitions. Effective application of the human relations (HR) policy is monitored regularly through performance indicators, which are audited on an annual basis. The Board of Directors, especially through the Human Resources and Remuneration Committee, oversees the implementation of the HR policy, including employee relations, recruitment, diversity, talent management and the remuneration of senior executives.
The HR teams play a key role in transforming working methods and in recruiting and supporting employees throughout their career, with a clear emphasis on training and skills development.
L'Oréal ensures that all of its employees understand the Group's rules and principles. All new employees receive a copy of the Code of Ethics and must confirm that they have read it.
Lastly, the Group has set up various channels that employees can use to raise concerns or report breaches of Group policies in complete confidence. These include the reporting line, the Speak Up platform (see section 4.13.2) a secure, anonymous website with a system on hand around the clock and available in 30 languages (www.lorealspeakup.com), and the network of designated people authorised to receive reports. Employees are informed of the existence of the Speak Up programme, in particular through an e-learning course on ethics and human rights that is available and compulsory for all of the Group’s new hires, as well as through awareness-raising initiatives such as the annual Ethics Day. These mechanisms are designed to ensure fair and confidential treatment and protection from retaliation in compliance with national legislation in the countries where the Group operates. Any allegations expressed in good faith are examined in detail and adequate remediation measures are taken, if applicable.
4.7.1.2.1 Share & Care programme: developing social innovation
Created in 2013, Share & Care aims to provide high-quality social protection for employees, ensure their health, encourage their professional and personal development, and create an attractive working environment. L'Oréal firmly believes that sustainable growth and a strong social performance go hand in hand, and has therefore decided to apply its workplace model throughout the Group.
Its ambition is threefold:
- ensuring a common basis of social protection with minimum guarantees in all subsidiaries;
- being an employer of choice in each market, aligning with local best practices where they exceed the common standard; and
- transforming each subsidiary into a "social innovation laboratory" that encourages local initiatives.
The programme is built on four pillars: social protection, health, work-life balance and the working environment, and is regularly updated to keep pace with societal developments and evolving employee needs.
Protection
Providing employees and their families with sufficient financial support, especially in the face of unexpected life events.
Health
Enabling employees and their families to access high-quality healthcare and prevention measures, placing greater emphasis on mental and emotional health, to create a new holistic approach to personal ecology.
Balance
Enabling employees to fully experience life milestones such as parenthood, and organising work so as to promote good balance.
Workplace
Offering employees the most pleasant, inclusive, sociable and collaborative working spaces.