Operations: a functional division that harnesses the most specialised, agile, effective and connected technological expertise, from packaging design and product development, sourcing and production through to distribution of all the Group’s products. With its brands, it contributes to offering consumers worldwide the most advanced cosmetics products and services. It guarantees consumers compliance with strict standards of quality, safety, security, societal and environmental responsibility worldwide.
Sense of Purpose (raison d’être): see "Create the beauty that moves the world” (see section 1.1.1).
CSR: corporate social, societal and environmental responsibility (see chapter 4 in particular).
Share & Care: a programme created in 2013 and deployed at all our subsidiaries that offers employees a set of benefits organised around four pillars, which were renewed in 2021: social protection, healthcare, work/life balance and the working environment (see section 4.7.1.2).
Company: the Company is the parent company, L’Oréal SA (see section 7.1).
Supply chain: the process of planning, executing and monitoring all activities relating to flows of materials and information, the purchase of raw materials, the intermediate processing of the product and its delivery to the end customer.
Social selling: the practice of using social networks to find new customers and/or sell products.
TSR (Total Shareholder Return): the rate of return of a share over a given period, combining dividends and capital gains.
