“Leveraging expertise, agile solutions and new technologies to better serve our clients and consumers”

L’Oréal Operations have activated several drivers to meet the challenges presented by the era of omnichannel distribution, the explosion of e-commerce, and increasing demand for innovation and personalisation.

At the heart of economic and environmental performance

Thanks to their integrated value chain – from packaging design to product development and from supply to industrial manufacturing and product distribution – Operations are at the heart of L’Oréal’s performance.
As they explore increasingly effective, innovative and sustainable solutions to meet the wide range of consumer aspirations, the Operations employees rely first and foremost on the expertise and know-how of their integrated teams. Operations are also accelerating in the field of Beauty Tech, underpinned by new technologies such as artificial intelligence, 3D printing, connected objects, cobots , virtual reality and more. All of these innovations provide new opportunities at all stages of the value chain and are an important part of the Operations 4.0 transformation.

All of Operations’ action and progress plans aim to link economic performance, and environmental and social performance through innovations for responsible packaging, continued reduction of the environmental impact of plants and distribution centres, sustainable transport and solidarity sourcing. Beyond these initiatives, we aim to encourage supplier participation via our selection criteria, as well as by financing certain projects and sharing our solutions and partner networks.
L’Oréal also backs disruptive technologies, such as the one developed by Carbios, a pioneer in the field of enzyme-based biodegradation and plastic biorecycling.

Agility and operational excellence

This dual performance – both economic and environmental – is made possible by the agility of Operations, which aim to continually adapt to an increasingly immediate and volatile market. L’Oréal’s powerful physical and e-commerce distribution networks enable the Group to react quickly to increases in demand. At the same time, to meet growing consumer expectations in terms of innovation, transparency and personalisation, L’Oréal Operations rely on a unique and global operations excellence system, based on best practices in the fields of safety, quality, hygiene and product traceability.

Operations enable L’Oréal to maintain its leading position in e-commerce, meet new expectations and fulfil a wide variety of consumer aspirations. The Group’s performance is underpinned by all Operations employees worldwide – engaged experts in their fields – who drive innovation and transformation.