Administration and Finance

L’Oréal is fully committed to the principles of honesty and transparency and does its utmost to establish relationships with its consumers that are based on trust and mutual interest. Data privacy is a crucial issue for the Group. That is why L’Oréal has made clear personal data protection commitments, which are available on its website. For example, the Group protects personal data and only works with trustworthy partners. It also refuses to share or sell personal data and is transparent about the ways it is used. To ensure not a single question on the issue goes unanswered, the Data Protection Officer is the dedicated contact to handle any questions.

In 2019, L’Oréal was recognised twice for successfully communicating with its audiences. Labrador communication agency, whose Transparency Awards assess the quality of registered documents published by SBF 120 companies that operate under French law, presented the Group with the Best Overall Transparency Award (Grand Prix de la Transparence Toutes Catégories). L’Oréal also won the 2019 Gold Award for best digital communication of a CAC 40 company, bestowed by French magazine Le Revenu in recognition of the quality of its www.loreal-finance.com/eng website, the L’Oréal Finance application and the digital edition of the 2018 Annual Report. L’Oréal has proven the worth of the services it provides its different audiences, particularly individual shareholders, as it pursues an ambitious digital communication strategy.