Since 1984, French companies' shares have been "dematerialised", i.e. they are recorded electronically in a securities account and are no longer evidenced by a hard copy certificate. Securities may be held in two forms: 

- Bearer shares: when the name of the owner is not disclosed to the issuing company. However, they are not anonymous since they appear in the account managed by the financial intermediary.

- Registered shares: when the name of the shareholder appears in the books kept by the issuing company, which makes it easier for the company to communicate with its shareholders. These shares may be in either of two forms:

- "Managed registered" shares: Management of the securities account is entrusted to a financial intermediary. The financial intermediary charges for this service. 

- "Pure registered" shares: The securities are entered directly and solely in the books of the issuing company, which is in charge of the administrative management of the shares (usually via its authorised agent). This service is paid for by the company.

See the advantages of registered shares on the Loyalty bonus and Registered Shares page.

The differences between "pure registered shares" and "managed registered shares" are as follows:

- Custody fees or account maintenance costs: no fees are charged to the shareholder for "directly registered shares" (paid for by the Issuer) while custody fees are charged for "managed registered shares" (you should ask your financial intermediary for prior information on the applicable charges).

- The custodian: in the case of "managed registered shares", the custodian may be chosen by the shareholder, while for "directly registered shares", the custodian is the issuer itself or its authorised agent (i.e. Uptevia for L'Oréal).

In order to carry out a stock market trade via your Registered Current Account (Compte Courant Nominatif - CCN), you must have completed and signed a contract for stock market services (click here to download a model of such contract in PDF format). As soon as this contract has been accepted, any shareholder may purchase or sell L'Oréal shares by providing Uptevia with instructions using any of the following methods:

- online: on the secure website Uptevia Investors, dedicated to directly registered shareholders,
- by mail: fill in this form and send it to the following address:
Service Relations Investisseurs L'Oréal - UPTEVIA, 90-110 Esplanade du Général de Gaulle, 92931 Paris La Défense Cedex, France,
- by telephone: call the toll-free number from France: 0 800 66 66 66 or +33 1 40 14 80 50 from abroad,
- by fax: +33 (0)1 55 77 34 17.

N.B.: any trade order placed by telephone must be confirmed in writing within 48 hours (click here to download the document in a PDF file).

You will be required to provide the following mandatory information in order to place a trade order (without this information, your trade order may be rejected):

- your surname, first name and address 
- the name of the share and the ISIN code 
- the nature of the trade order (purchase or sale)
- the quantity of shares concerned
- the trade execution price: market price, limited price (in such a case, the price should be specified), best limit price 
- date of validity of the trade order: exact day or end of the month 
- date and your signature

Finally, the fees and taxes applicable to trade orders for L'Oréal shares are as follows:

Shares are never registered automatically. You have to expressly ask your financial intermediary to register them in writing.

You can register them as:

- either "directly registered shares": in which case you should send a letter to this effect to your custodian (click here to download the order form). The shares will be delivered to the issuing company in order to be registered as "directly registered shares". N.B.: L'Oréal will meet the cost of transfer fees up to a maximum of 50 euros, on presentation of the corresponding receipt.
- or as "managed registered shares": in which case your shares will be kept in the custody of your financial intermediary; your financial intermediary will inform L'Oréal that the shares have been registered as "managed registered shares".

Check the login and password which was sent to you by Uptevia.

Service Relations Investisseurs L'Oréal - UPTEVIA, 90-110 Esplanade du Général de Gaulle, 92931 Paris La Défense Cedex, France,
- telephone: +33 1 40 14 80 50
- fax: 33 (0)1 55 77 34 17