"Operations, at the heart of L’Oréal’s responsible performance"
Executive Vice-President - Chief Technology and Operations Officer
The world of beauty is being revolutionised by major changes in consumption trends, distribution and technology. It is also being driven by increasing calls from consumers and stakeholders for greater transparency and responsibility.
As a player in the beauty industry, L’Oréal is directly concerned by the tremendous economic, societal and environmental changes in the sector. The Group’s performance has, for more than a hundred years, been based on setting the highest industrial standards in quality, safety and environmental protection. Our global performance must, more than ever before, live up to society’s expectations. Behind the scenes at Operations, these commitments have a huge impact.
Commitments across the entire industrial value chain
Operational performance depends on having experts in each team innovating across the entire value chain. The know-how and expertise of Operations teams are the cornerstone of our strength. At the cutting edge of innovation and technology, we can adapt with agility to a market that is constantly changing and diversifying.
Our performance is also underpinned by an environmental approach that is integrated into each stage of innovation, procurement, production and the supply chain. We have achieved tangible and recognised results in the responsible design of packaging, the responsible sourcing of raw materials, the committed environmental approach of our production sites (as sites are steadily converted to become “carbon-neutral” or “dry factories”), and through our commitments alongside our transporters to find alternative solutions. More than an ambition, these achievements are making a major contribution to the creation of a circular economy and are quite rightly a great source of pride for L’Oréal.