Safety and solidarity during
the Covid-19 crisis

In this unprecedented context, our absolute priority was to protect our employees at all our subsidiaries. The Group also rolled out a number of solidarity measures for its customers and partners and supported health authorities.

Jean-Paul Agon

"L’Oréal had to confront the Covid-19 pandemic at a very early stage due to its significant presence in China. This helped us to quickly understand the crisis and react accordingly in the rest of the world. In this unprecedented context, our absolute priority was to protect our employees at all our subsidiaries. The Group also rolled out a number of solidarity measures for its customers and partners and supported health authorities.In the midst of this exceptional situation, and to mitigate its consequences, L’Oréal announced the launch of a social and environmental solidarity programme of unprecedented breadth: L’Oréal for the Future. The programme focused on two major priorities during the crisis: supporting charitable organisations that help vulnerable women, contributing to the regeneration of damaged natural ecosystems and fighting climate change.I am particularly proud of the way Group employees mobilised worldwide behind solidarity measures contributing to the collective fight against Covid-19. I want to thank all our employees, who adopted new ways of working, by staying home or respecting public health measures in their workplace, so that business could continue. I am also extremely proud of our brands, which manufactured and donated several million bottles of hand sanitiser to hospitals, nursing homes, pharmacies and their customers."Jean-Paul Agon, Chairman and Chief Executive Officer of L’Oréal

Articles

Solidarity at L’Oréal Operations

The L’Oréal Operations teams sprang into action from the beginning of the pandemic to combat the effects of the public health crisis and share the Group’s solidarity and support wherever possible.

Read the article

L’Oréal’s Solidarity Plan: Finance plays a pivotal role

L’Oréal provided unprecedented support to front-line actors dealing with the exceptional crisis caused by the coronavirus pandemic as well as to partner associations working to help those most at risk.

Read the article

Protection, solidarity and trust: priorities in times of crisis

Faced with the turmoil of 2020, L’Oréal made the protection of its employees an absolute priority, all while providing support for the Group’s many stakeholders via solidarity initiatives.

Read the article

L’Oréal is more committed than ever to supporting hairdressers

The Covid-19 pandemic had an unprecedented impact on the hairdressing market when salons worldwide were forced to shut their doors. L’Oréal sprang into action to help hairdressers get through this difficult period and continues to support the profession.

Read the article

Key figures

5.8

million litres of hand sanitiser manufactured by L’Oréal

€50 m

to support highly vulnerable women, who were the first victims of the crisis caused by the Covid-19

100,000

nearly 100,000 salons and independent hairdressers around the world have benefited from a freeze on their payments

In Brief

France

L’Oréal supports authorities through public health crisis

As a committed player in the fight against Covid-19, L’Oréal worked with the French government’s crisis management committee to locate and purchase medical equipment needed by hospitals at the beginning of the pandemic. In just 48 hours, L’Oréal sprang into action and set up a team of purchasing and logistics experts in France and in China, to help manage the public health crisis. These specialists made it possible to purchase hundreds of respirators and millions of equipment for French medical teams - masks, gowns, etc. , which were brought to France by government airlift.

Solidarity at Research & Innovation

As part of the European solidarity plan to fight Covid-19, L’Oréal’s teams sprang to action very quickly to develop hand sanitiser formulas—a first for the Group. The laboratories worked in particular on formulas including ingredients unlikely to go out of stock, such as denatured alcohol. It was a real challenge, but in the end several Group brands were able to supply hand sanitiser to hospitals, pharmacies and frontline workers in supermarkets.

Brazil

Tablets in hospitals to keep in touch with loved ones

L’Oréal Technologies teams in Brazil mobilised to donate 50 tablets to two public hospitals in Rio de Janeiro. The aim was to enable isolated patients with the virus to stay in touch with loved ones and ease their social and psychological isolation. This initiative was in addition to the local solidarity plan whereby L’Oréal products were donated to hospitals and disadvantaged communities.

France

Vichy distribution centre mobilised to support healthcare workers

As part of the European solidarity programme L’Oréal rolled out to help fight the pandemic, the teams at the Group’s Vichy distribution centre mobilised to provide the medical teams working in ICUs with over a hundred boxes of Cicaplast hand cream by La Roche-Posay. Their goal? To Soothe healthcare workers’ skin, left dry and irritated by frequent hand sanitiser use. The initiative was carried out in partnership with the One O One Foundation, which aims to support hospital staff at several ICUs in France, particularly in times of crisis.

Safety and solidarity during the Covid-19 crisis

L’Oréal demonstrates solidity and resilience

Safety and solidarity during
the Covid-19 crisis